At Teshify, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Exchange Policy carefully before requesting a return or exchange.

Eligibility for Returns

You may request a return if:

  • The item was delivered damaged or defective.
  • You received the wrong item or incorrect size.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are still attached.
  • Your return request is submitted within 14 days of receiving your order.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Items marked as Final Sale or Clearance
  • Gift cards
  • Customized or personalized products
  • Products that have been worn, washed, altered, or damaged by the customer
  • Items returned without original packaging or tags

Exchange Policy

We offer exchanges for:

  • Incorrect size
  • Incorrect color
  • Defective or damaged items
  • Wrong item received

Exchanges are subject to product availability. If the requested item is unavailable, you may choose a refund (if eligible) or store credit.

Return Process

To start a return or exchange:

  1. Contact our support team within 14 days of delivery.
  2. Include your:
    • Order Number
    • Full Name
    • Reason for the return or exchange
    • Photos of the item (if damaged, defective, or incorrect)
  3. Wait for return authorization and shipping instructions.
  4. Ship the item to the address provided by our support team.

Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing time is typically 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable, unless the return is due to our error.

Return Shipping Costs

If the return is due to:

  • Our mistake
  • A defective item
  • A damaged item
  • An incorrect product sent by us

Teshify will cover the return shipping cost where applicable.

For all other returns (such as ordering the wrong size or changing your mind), the customer is responsible for the return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include clear photos of:

  • The product
  • The packaging
  • The shipping label

We will resolve the issue as quickly as possible.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility requirements.

International Returns

Customers are responsible for any customs duties, import taxes, or shipping fees associated with returning international orders, unless the return is due to our error.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact us.

Teshify

Website: https://teshify.com

Email: support@teshify.com

We are committed to making your shopping experience with Teshify smooth, secure, and satisfying. Thank you for choosing us!