At Teshify, we value your trust and strive to provide a smooth shopping experience. If you need to cancel an order or request a refund, please review the policy below.

Order Cancellation

You may cancel your order before it has been processed or shipped.

If your cancellation request is approved, you will receive a full refund to your original payment method.

Once an order has been shipped, it can no longer be cancelled. However, you may be eligible for a return in accordance with our Return & Exchange Policy.

How to Cancel an Order

To request an order cancellation, please contact our customer support as soon as possible and provide:

  • Order Number
  • Full Name
  • Email Address
  • Reason for cancellation

Our team will review your request and confirm whether your order can still be cancelled.

Refund Eligibility

You may be eligible for a refund if:

  • Your order was successfully cancelled before shipment.
  • You received a damaged or defective product.
  • You received the wrong item.
  • Your order was lost during transit and confirmed by the shipping carrier.
  • Your returned item meets the requirements outlined in our Return & Exchange Policy.

Refund requests that do not meet these conditions may be declined.

Non-Refundable Items

Refunds are not available for:

  • Gift cards
  • Final Sale or Clearance items
  • Personalized or custom-made products
  • Items that have been used, worn, washed, or damaged after delivery
  • Products returned without original tags or packaging
  • Shipping charges (unless the refund is due to our mistake)

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be issued to the original payment method used for the purchase.
  • Refunds are typically processed within 5–10 business days.
  • The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact our support team.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

We will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.

Failed Deliveries

If an order is returned due to:

  • An incorrect shipping address provided by the customer
  • Failure to collect the package
  • Refusal to accept delivery

The original shipping charges are non-refundable. Additional shipping fees may apply if the order is reshipped.

Contact Us

If you have any questions regarding our Refund & Cancellation Policy, please contact us:

Teshify

Website: https://teshify.com

Email: support@teshify.com

We appreciate your trust in Teshify and are committed to providing fair, transparent, and customer-friendly service.